Privacy Policy

We collect the following categories of personal information:

• Contact details: name, email address, phone number, and city of residence
• Dog information: dog's name, breed, age, and behavioral history
• Service preferences: program interest, training location preference, severity assessment
• Payment information: payments are made by Interac e-Transfer directly through your own bank — we never collect, see, or store card details
• Communications: messages you send via our contact form, email, or phone
• Usage data: IP address, browser type, pages visited, and timestamps (collected automatically via server logs and analytics)

We use the personal information we collect to:

• Respond to your inquiries and schedule training evaluations
• Deliver and improve our dog training services
• Process payments for programs and services
• Send service-related communications (confirmations, reminders, follow-ups)
• Send optional marketing communications, with your consent
• Comply with legal obligations under Ontario and Canadian law
• Improve our website and service delivery based on usage data

We will not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

Your personal information is stored in a PostgreSQL database hosted by Neon in North America. The application is hosted on Vercel. These providers use security controls including encryption in transit. We retain information for as long as necessary to provide our services or as required by applicable law.

Form submissions and lead data are stored securely in our database. We implement access controls to restrict data access to authorized personnel only.

We use the following third-party services, each with their own privacy practices:

• Interac e-Transfer: All payments arrive by Interac e-Transfer through your own financial institution. We receive only the sender name and amount your bank includes with the transfer — never card or account numbers.
• Resend: Transactional email delivery (booking confirmations, contact form replies). Resend processes email addresses and content necessary to deliver messages.
• OpenAI (optional): AI-assisted features, if enabled. No personally identifiable data is sent to OpenAI unless explicitly required by a specific feature, and data is processed in accordance with OpenAI's data usage policies.
• Vercel: Website hosting, request logs, and optional Web Analytics. Optional analytics load only after you choose to allow them.
• Neon: Managed PostgreSQL database hosting for form, booking, and service records.
• Google Analytics: Optional site-usage measurement, including page and device information. It loads only after you choose to allow optional analytics.
• Meta: Optional Meta Pixel and Conversions API measurement for Facebook and Instagram advertising. These tools run only after you choose to allow optional analytics and do not run on protected form routes.
• Instagram embeds: Homepage reel players are click-to-load. No Instagram frame is requested until you press Play; Instagram may then receive your IP address, browser details, and interaction data under Meta's privacy terms.

Essential storage supports security and your saved privacy choice. Google Analytics, Meta Pixel, Meta Conversions API, and Vercel Web Analytics are optional and remain disabled unless you select “Allow optional analytics.” Choosing “Essential only” keeps those tools off. Instagram reel players also stay local until you press Play on a specific reel.

You can withdraw or revisit your analytics choice at any time. The preference control below reopens the consent banner.

As a Canadian resident, you have the following rights regarding your personal information:

• Right of access: request a copy of the personal information we hold about you
• Right to correction: request correction of inaccurate or incomplete information
• Right to withdrawal of consent: withdraw consent to our use of your information at any time (subject to legal or contractual restrictions)
• Right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC)

To exercise any of these rights, contact us at thedogfathercorp@gmail.com. We will respond within 30 days.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encrypted connections (HTTPS), access controls, and regular security reviews. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

For privacy-related inquiries or to exercise your rights, please contact our privacy officer at: